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Customer Service Agreement


Company Information

 

Customer Name:

Physical Address:

Mailing Address (if different):

Phone:

Fax:

Customer E-Mail Address:

Company Owner:

Date Business Started/Incorporated:

Accounts Payable Contact:

Federal ID # or Social Security #:

Bank Information

 

Bank Name:

Phone Number:

Branch:

Account Number:

Credit Information

 

Name:

Account Number:

Phone Number:

Fax Number:

Name:

Account Number:

Phone Number:

Fax Number:

Name:

Account Number:

Phone Number:

Fax Number:

Rate

Information

 

 

Jobsite:

             

General Labor Rate:

Semi-Skilled Rate:

Skilled Rate:

Other Rate:

Comp Code:

Comp Code:

Comp Code:

Comp Code:

OCIP Credit

OCIP Credit:

OCIP Credit:

OCIP Credit:

OCIP Fee:

OCIP Fee:

OCIP Fee:

OCIP Fee:

OCIP Rate:

OCIP Rate:

OCIP Rate:

OCIP Rate:

 

This bill is effective through: Date:

When quoting a job, Quality Labor Management, LLC requires that the customer acknowledges and agrees to said bill rate. Also, when changing a bill rate for a customer which requires any of our personnel to perform certain categories of work which are either more skilled and/or more demanding than their current tasks, we require acknowledgment and agreement of these rate(s). It is also our company policy to obtain written confirmation from your authorized company representative agreeing to these bill rate(s) and/or bill rate changes. As with all of our temporary staff placements, we require that the customer works the employee a minimum of 720 hours before being put on their payroll.

Payment and Service Terms

By joining in this agreement, the customer agrees to be bound by and subject to the Payment and Service terms which govern the relationship of the parties and the transaction hereunder.

1. The persons assigned are employees of QLM and shall not be deemed to be your employees. QLM warrants that its employees are adequately covered by worker's compensation insurance and that it assumes total responsibility to pay all applicable federal, state and withholding taxes and unemployment taxes as well as social security, state disability insurance and all other payroll charges.

2. Our employees will present a time record to you or your representative for verification and signature at the end of each week. Your signature indicates your acknowledgment of all the Payment and Service Terms. Our compensation to our assigned employees is on a weekly basis, and you will be billed weekly, for the total hours worked. Because QLM invoices reflect payroll we have already paid, our invoices are due net 14. Invoices will be considered in default after 30 days from the date of receipt, after which a default charge will be imposed at one and one-half percent (1-1/2%) per month on unpaid balances. Customer agrees to pay the default charge and any unpaid balance.

3. As with all of our temporary staff placements, you may hire our employees after they have worked 720 hours.

4. A conversion fee is payable if you hire our employee assigned to you, regardless of the employment classification of either a permanent, temporary (including temporary assignment through another agency) or consulting basis within one (1) year after the last day of the assignment. You also agree to pay a conversion fee if our employee assigned to you is hired by a subsidiary, affiliate or other related company or business as a result of your referral of our employee to that company. The conversion fee will be equal to 720 hours worked. Hours worked at time of conversion will be credited towards the 720 hours.

5. QLM Performance Guarantee: If you are dissatisfied with the performance of any QLM employee, QLM will not charge you for that employee as long as you notify us within the first two hours of that employee's arrival. QLM will immediately endeavor to send a replacement that meets your needs. You can also elect to keep that employee at a mutually agreed upon new bill rate. In order to receive the proper credit/adjustment, you must also note your dissatisfaction with that employee on the work order.

6. Customer agrees to notify QLM immediately whenever any employee performs any work under a Government contract, and agrees to pay QLM a price differential to reflect the higher wages that may be due any such employee by reason of any Government Contract or the contract specifications.

7. Customer agrees to be responsible for QLM employee's safety, agrees to comply with all applicable laws and ordinances relating to health and safety, and, in particular, agrees and undertakes to provide any safety equipment, or devices necessary or required by law for any work to be performed, or used by Customer's employees in the performance of similar work. QLM agrees to provide safety ware as determined by job description. Customer agrees to indemnify and hold harmless QLM for claims, damages, or penalties arising out of violations of the Occupational Safety and Health Act of 1970, or any similar federal or state law now or hereafter enacted with respect to workplaces or equipment owned, leased, or supervised by Customer and to which employees are assigned.

8. This agreement shall be governed exclusively by the provisions hereof and by the laws of the State of Florida. Venue for any action under this agreement is agreed to be Orange County, Florida.

                                                                                                                                                                                                                                                                                         

9. Customer expressly agrees and understands that Quality Labor Management, LLC reserves all rights and remedies for nonpayment, breach or default hereunder, including by way of illustration and not limitation, all notices, liens and other remedies under the Florida Construction Lien Law or other applicable law. Customer also will make Notice to Owner information available upon request.

10. This agreement, together with other documents supplied by Quality Labor Management, LLC from time to time constitutes the entire agreement
between the parties.                                                                                                                                                                                                                                           .

11. If any one or more of the provisions contained herein shall for any reason be held to be unlawful, illegal, unenforceable, said provision shall not affect any other provision of this agreement. In such event, agreement shall be construed as if such invalid, illegal, or unenforceable provision had not been contained herein.

As an authorized representative of the customer, I agree to comply with all payment and service terms as stated on this document. I further acknowledge and agree to be invoiced at the bill rate designated herein.

 


Contact us at 855-756-9675 / 855-QLM-WORK

needhelp@myqlm.com

 

4035 W. 1st Street

Sanford, FL 32771

855-756-9675 Phone

407-936-2176 Fax